XL Axiata’s Efforts To Provide The Fastest Internet To Customers

Jakarta Radar BogorPT XL Axiata Tbk (XL Axiata) continues to improve data network quality to balance the increase in traffic from year to year.

Also Read: National Customer Day 2022, XL Gives Axiata Extra Stake

To ensure that high-quality network needs are met in 2022, XL Axiata focused on network development, i.e. increasing capacity, efficiency and optimization in order to provide a better customer experience than before. A number of initiatives have been implemented since the beginning of this year to achieve this goal.

Ai Gedi Darmaiosa, Director and Chief Technology Officer of XL Axiata, said, “Initiatives and efforts in terms of increasing network capacity and efficiency and optimizing the network include radio, transmission and core, including fiber and implementation of new technologies. In addition, 3G technology has been rearranged to 4G to increase Download speed of XL Axiata Network.

“The various initiatives and efforts to improve network quality that have been implemented can support the needs of the digital lifestyle of the Indonesian people to continue to improve. A reliable digital experience is one of the main needs, such as speed of Internet access, signal quality in the room, connectivity when playing games or accessing content Entertaining,” I Gede Darmayusa explained.

Gede added that the results of a recent OpenSignal survey as of the first semester of 2022, which placed the XL Axiata as the best player in the “Download Speed ​​Experience” and “Video and Live Streaming Experience (Video Experience)” categories, is evidence that the XL is working hard.. Xiata in the implementation of various initiatives and improve network quality this year.

The results of the survey conducted regularly also show that the steps taken by XL Axiata to provide a better customer experience have been effective.

According to OpenSignal survey results, XL Axiata has the fastest average download speed, 18.7 Mbps, 15.2 percent – 108.1 percent faster than other operators can provide. Meanwhile, in the Video Watching and Streaming Experience category, the XL Axiata won with a rating score of 44.8 points.

With the rapid growth of access to streaming video, the quality of user experience becomes one of the most important aspects. The quality of the video stream access experience is measured by technical parameters, including image quality, video load time, delay rate, etc.

In the framework of the development of the XL Axiata network in 2022, a number of initiatives have been implemented since the beginning of 2022, covering several aspects. First, to improve the customer experience, by applying intelligence and automation to improve network capabilities. This includes automating network configuration, optimization, self-diagnostics, and network recovery.

In addition, XL Axiata has implemented automated optimization of VoLTE services, as well as value-based planning tools that include many aspects of strategic business.

in network layout. By applying intelligence and automation, XL Axiata can improve network quality and efficiency more quickly, as intelligence and automation are applied to the network operation planning process.

The second aspect is to provide a digital service experience more in line with the needs of society, such as providing integrated services for mobile and home consumers, as well as providing network capacity according to the needs of each region.

Then, the third aspect that is no less important is to provide a more reliable service experience, in this aspect XL Axiata targets 100 percent network availability by adding 4G BTS, and reaching cities in Indonesia.

Expanding 4G Network and Structuring 3G Network To increase 4G network availability, XL Axiata’s efforts include expanding 4G coverage to reach more residents in cities/regions across the country by adding 4G LTE900 BTS.

In addition to adopting the latest technological innovations, such as LTE for backhau technology and solarcell, allowing 4G network expansion and maximum broadband distribution to remote areas.

So far, XL Axiata has expanded its 4G network to 463 cities, supported by about 88 thousand 4G VoLTE BTS. About 46 percent of the XL Axiata BTS is made with fiber using nearly 130,000 kilometers of fiber cable that runs throughout Indonesia. By 2022, the XL Axiata is targeting an additional 12,000 LTE900 BTS in 343 cities.

XL Axiata continues to expand its reach into overseas regions to support the government in its efforts to achieve equality in the digital economy. In cooperation with BAKTI, XL Axiata provides 4G broadband telecom services to 132 villages in Sumatra with categories for leading, farthest and lagging (3T) regions.

Meanwhile, for non-3T regions, XL Axiata, in coordination with KOMINFO, provided 4G broadband services to 285 of 861 villages spread across Sumatra, Java, Bali, West and East Nusa Tenggara, Kalimantan and Sulawesi.

Construction in all non-3T areas that are XL Axiata commitments is scheduled to be completed by the end of 2022. The XL Axiata is also reorganizing 3G (Sunset) technology to improve network quality and broadband services.

This is also to support government policies regarding spectrum efficiency of data networks. As of the end of the first semester of 2022, 3G services have been discontinued in 343 cities/regions and 15 percent of LTE capacity has been added.

Besides 3G sunset activity, XL Axiata has also activated VoLTE services. VoLTE service traffic grew by about 60 percent throughout 2021. This fairly rapid growth in usage also indicates increased customer convenience with VoLTE services, which is supported, among other things, by increased network quality.

5G network implementation

XL Axiata introduced a limited 5G network in a number of cities to familiarize the public and customers with the latest communication technologies.

So far, 18 5G experience points have been made available in 13 major cities in Indonesia. In addition, 5G trials and applications have been conducted at Mandalika MotoGP, the Jakarta Formula E electric car race, as well as the 3.5GHz 5G symbiosis trial with fixed satellite service (FSS) initiated by KOMINFO, XL Axiata, BRI and Telecom University.

Read also: XL Axiata achieves fastest growth, improves network performance and customer experience

In the near future, XL Axiata will also roll out 5G network at the G20 event. To date, the XL Axiata network is spread across 34 counties. Some networks have penetrated people in remote areas and serve them and are located on national borders.

A total of more than 149 thousand BTS, including 88 thousand 4G BTS, and a fiber-optic network of more than 130 thousand km, support the strength of the XL Axiata network, serving about 57 million customers in various regions in Indonesia. (mir)

Editor: Omar Ritunga
Editor: Joseph

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